Billing
Services tailored to fit the needs and goals of your practice.
Orion provides medical billing services across a broad range of specialties. We become part of your team, with responsive communication, personal attention and a real commitment to your practice’s success. Clean claims, consistent follow-up and knowledgeable claims management protect your bottom line and improve reimbursements.
Unlike many billing companies, we don’t outsource overseas. Every account rep on our team is U.S.-based, experienced and credentialed, so you get clear communication and faster answers.
Your system stays yours. We work in your practice’s software and clearinghouse, so you retain ownership and access. We believe your access to your own records should never depend on staying with a billing company.
Billing Services Include:
- Initial billing review: we research what’s driving denials and rejections, then work with your practice to make improvements for cleaner claims and better reimbursements.
- Charge Entry & clean claim submission.
- Claim error corrections.
- Gathering & researching payment information, posting payments.
- Rejected claims research & repair.
- Collection on unpaid insurance claims through follow-up, denial management and appeals.
- Monthly A/R monitoring with targeted recovery efforts.
- Ongoing coordination with your staff on problem patient accounts and insurance plans.
- Initial, targeted front desk training to improve verification and patient collections .
- Direct communication and support by email, text, phone or your software’s messaging system.
- Courtesy compliance alerts: if we spot a compliance concern while working on your claims, we’ll bring it to your attention so it can be corrected.
Optional Add-On Support:
- Patient billing and responses to patient inquiries
- Aged A/R Recovery
- Insurance verifications and pre-authorization
- Custom and detailed A/R reporting
- Scheduled meetings to review accounts, discuss billing performance or address practice needs
- Coordination with collection agencies, including account referrals and payment tracking
- Project-based billing setup and support
- Online courses and in-depth one-on-one staff training to improve processes and reduce costly errors
Pricing
Our pricing reflects your practice’s collection volume, complexity and the services you need.
- Flat-rate or percentage-based options may be available.
- A monthly minimum applies.
- Practices with substantial monthly collections may qualify for a reduced percentage rate.
- We charge only for what you need, and nothing you don’t.
Every practice is different. Let’s talk about yours. No hard sell, no surprise fees. We’ll listen, explain the options and work out a straightforward agreement.
We don’t make promises we can’t deliver on just to win your business. If your billing processes haven’t been managed as closely as they should be, recovery can take time. The sooner you make the switch, the sooner we can stabilize your revenue and start improving collections. Our focus is always on building long-term client relationships, because better billing shows up where it matters most: in your bank account.
Staff Training
Practical training for your team, from the front desk to final payment.
Whether your billing is handled in-house or by an outside company, your staff’s day-to-day work affects how reliably your practice gets paid. We help your team understand their roles, recognize problems and improve their processes.
We start by assessing where your team is strong and where the gaps are, then provide targeted training through proprietary online courses and one-on-one sessions. Training focuses on clear explanations and practical steps that can be applied on the job. The result: a better patient experience, stronger front desk collections, fewer costly billing errors and a team that works together to put money in the bank.
Let’s talk about what your team needs.
Consulting
A focused review of your billing processes, with practical guidance on what needs attention.
If your practice is dealing with persistent denials or uncertainty about where revenue is being lost, we can help investigate the causes and identify improvements.
We examine key areas of your revenue cycle, from patient intake workflows to claim accuracy and denial patterns, along with how your practice currently handles them. We look at how these processes connect and where gaps or recurring errors may be interfering with payments.
You’ll receive a clear written report showing what’s working, what needs improvement and recommended next steps. We discuss the findings with you so your team understands both the issues and how to fix them.
Let’s talk about whether consulting is the right fit for your practice.